Consumer Duty

Our Consumer Duty Hub brings together recent developments, insights, webinars and videos from our Financial Services, Insurance and Litigation lawyers and our Consulting team on a range of Consumer Duty-related topics.

Know-how

What's new?

UK FCA portfolio letter to payments firms: compliance with safeguarding is ‘top priority’

UK FCA final mortgage support guidance for firms assisting borrowers during cost of living crisis

Global Payments Newsletter, February/March 2023

UK Consumer Duty: Key considerations to ensure positive Consumer Support outcomes

UK Consumer Duty: FCA publishes third set of portfolio letters to help firms with implementation

Consumer Duty: navigating the Consumer Understanding Outcome

UK Consumer Duty: FCA publishes portfolio letters to help firms with implementation

Webinar series - Episode 6: Relationships with third parties

Implementing UK Consumer Duty: Prioritisation, delivering real change, and teamwork are key

UK Consumer Duty – the products and services outcome

Consumer Duty: Achieving good outcomes for vulnerable customers

Webinar series - Episode 5: Challenges for manufacturers and distributors

See all Know-how

Topics

Planning your project

This topic collects relevant know-how that is designed to help your organisation better understand the requirements of the FCA’s new Consumer Duty as it relates to planning your project.

Outcome 1: Products and services

This is part of a series of guides designed to help your organisation better understand the requirements of the FCA’s new Consumer Duty as it relates to products and services.

Outcome 2: Price and value

This is part of a series of guides designed to help your organisation better understand the requirements of the FCA’s new Consumer Duty as it relates to price and value.

Outcome 3: Consumer understanding

This is part of a series of guides designed to help your organisation better understand the requirements of the FCA’s new Consumer Duty as it relates to consumer understanding.

Outcome 4: Consumer support

This is part of a series of guides designed to help your organisation better understand the requirements of the FCA’s new Consumer Duty as it relates to consumer support.

The cross-cutting rules

This is part of a series of guides designed to help your organisation better understand the requirements of the FCA’s new Consumer Duty as it relates to the cross-cutting rules.

Data and MI (monitoring and evaluation)

This is part of a series of guides designed to help your organisation better understand the requirements of the FCA’s new Consumer Duty as it relates to Data and MI (monitoring and evaluation).

Relationships with third parties

This is part of a series of guides designed to help your organisation better understand the requirements of the FCA’s new Consumer Duty as it relates to relationships with third parties.

Litigation and enforcement

This is part of a series of guides designed to help your organisation better understand the requirements of the FCA’s new Consumer Duty as it relates to litigation and enforcement.

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